| CE Marking |
Confirm that the exact machine model, electrical configuration, and intended use are covered by the conformity documentation. |
EU Declaration of Conformity, technical file, risk assessment, and applicable EU directives. |
The declaration identifies the manufacturer, machine model, applicable directives, standards, date, and authorized signatory. |
A CE logo is displayed without a valid Declaration of Conformity or without matching the supplied machine. |
Critical |
| Machinery Safety |
Check guarding, emergency stops, access to moving parts, operator instructions, and residual-risk warnings. |
Applicable machinery-safety requirements and a documented risk assessment based on the machine design. |
Safety devices are installed, tested during acceptance, clearly labeled, and described in the user manual. |
Safety functions are bypassed for production speed or are not verified during commissioning. |
Critical |
| Electrical Safety |
Review the control cabinet, grounding, circuit protection, insulation, wiring identification, and power-supply compatibility. |
EN 60204-1 is commonly used for the electrical equipment of machinery; the Low Voltage Directive may also apply in the EU. |
Rated voltage, frequency, phases, protection devices, and wiring labels match the purchase specification and destination country. |
A machine designed for one voltage standard is shipped without suitable adaptation or documented electrical testing. |
Critical |
| EMC Compatibility |
Determine whether the machine may emit or suffer interference when used near drives, sewing equipment, computers, or other production machinery. |
EMC Directive 2014/30/EU, where applicable, and relevant harmonized EMC test records. |
The machine operates without abnormal resets, sensor errors, or interference under normal installation conditions. |
Intermittent control faults occur because shielding, grounding, or filtering is inadequate. |
High |
| RoHS and Material Compliance |
Ask whether electrical and electronic components comply with destination-market substance restrictions. |
RoHS-related supplier declarations or component compliance records, when required by the destination market. |
Compliance information is available for control boards, cables, switches, sensors, and other electrical assemblies. |
The supplier provides only a general statement and cannot identify the covered components. |
High |
| Machine Documentation |
Review the user manual, wiring diagram, pneumatic diagram if applicable, maintenance schedule, and troubleshooting instructions. |
Model-specific technical documentation supplied in a language suitable for the operators and maintainers. |
Documents include serial-number identification, service intervals, safety instructions, and replacement-part references. |
Generic manuals omit the actual control configuration or contain drawings that do not match the delivered machine. |
High |
| Critical Spare Parts |
Confirm availability of needles, knives, belts, sensors, presser-foot components, heating elements, controllers, and other wear parts. |
A model-specific spare-parts list with part numbers, descriptions, photographs, and compatibility information. |
The supplier provides a recommended start-up kit and identifies parts with normal, high, and low replacement frequency. |
Parts are available only as undocumented assemblies or have no fixed part-number system. |
High |
| Spare-Parts Lead Time |
Ask for normal and urgent delivery times, stock locations, shipping methods, and customs documentation. |
Written lead-time commitment and an inventory or replenishment policy for critical components. |
Common wear parts are normally dispatchable within 3–7 working days; special electronic parts have a stated alternative plan. |
The quoted delivery time applies only to the machine and excludes replacement components. |
Medium |
| Service Response |
Evaluate the communication channel, working hours, escalation process, language capability, and remote-diagnosis procedure. |
Service-level agreement, ticket process, troubleshooting checklist, and contact details for technical support. |
Initial acknowledgement within one business day and a documented action plan for production-stopping faults. |
Sales staff handle technical issues without a formal escalation route or trained service personnel. |
High |
| Installation and Training |
Clarify who performs installation, machine calibration, operator training, maintenance training, and acceptance testing. |
Installation checklist, training records, commissioning report, and agreed factory-acceptance or site-acceptance criteria. |
Operators can safely run the machine, adjust approved settings, perform routine cleaning, and identify basic faults. |
The machine is shipped with limited practical instruction, causing setup errors and inconsistent hemming quality. |
Medium |
| Warranty and Corrective Action |
Check warranty duration, covered components, exclusions, response obligations, and the process for repeated failures. |
Signed warranty terms, service records, replacement policy, and corrective-action procedure. |
Warranty terms clearly distinguish manufacturing defects from consumable wear and define repair or replacement responsibilities. |
Nearly all failure types are excluded, or warranty claims require unclear evidence and lengthy approval. |
High |
| Pre-Shipment Inspection |
Require evidence that the exact machine passed functional, electrical, safety, and workmanship checks before dispatch. |
Factory inspection report, test videos, serial-number photographs, and approved sample-output records. |
Inspection results correspond to the ordered configuration and include test dates, measured values, and responsible personnel. |
Only general production photographs are supplied, making it difficult to confirm the condition of the actual machine. |
Medium |